Privacy Policy

Last updated: 15 August 2026

Coway Online Store respects your privacy and is committed to protecting your personal information.

Information We Collect

When you contact us through WhatsApp, we may collect:

• Your name
• Your phone number
• Your WhatsApp messages
• Product or support enquiry details
• Message date and time
• The sales agent assigned to your enquiry

How We Use Your Information

We use this information to:

• Respond to your enquiry
• Determine whether you require product information or customer support
• Assign your enquiry to an appropriate sales agent
• Maintain lead and conversation records
• Improve our customer enquiry process

Services Used

Your information may be processed through service providers used to operate this system, including Meta WhatsApp Business Platform, n8n, Google Sheets, Telegram and OpenAI.

We only use these services to process and manage customer enquiries. We do not sell your personal information.

Data Retention

We retain your information only for as long as reasonably necessary to handle your enquiry, maintain business records and comply with applicable requirements.

Data Deletion

You may request access, correction or deletion of your personal information by contacting:

Email: jaydensoh0118@gmail.com

Please include the WhatsApp phone number used for your enquiry so we can identify the relevant record.

Contact

For questions regarding this Privacy Policy, contact:

Email: jaydensoh0118@gmail.com
Website: https://coway-online-store.com